THE BLOG

It’s the question no one thinks to ask because everyone’s too busy asking the wrong one.

 “Can we just import the workflow another firm is using?”

It feels efficient, almost like a shortcut. Someone else already built it, tested it, and made it work, right? All you have to do is import it, a...

There’s no shortage of conversations about escaping the billable hour. Lawyers across the country are tired, burned out, and ready for something better. Alternative fee models are having a moment, from flat fees, milestone billing, subscription plans, value-based arrangements, and many more cool way...

One of my favorite sayings is, “You teach people how to treat you.”

By now, you’ve probably figured out that I don’t run a law practice like it’s 1987. I don’t do faxes, I don’t bill in six-minute increments, and I definitely don’t sit around waiting for someone to call the office just so I can ...

In the past few months, I’ve spoken with a wide range of law firms and legal organizations who are making bold moves to modernize their operations. They’re investing in new case management platforms, dabbling in automation tools, and trying to leverage client intake software, CRMs, and scheduling sy...